A rare disease brand treating two highly complex conditions sought to improve their media strategy to better reach the right specialists and patients—both small, and hard-to-find populations—and engage them at the precise moments when they’re actively researching the condition or planning treatment.
To meet this need, the brand’s agency, dentsu health, a premier global health and wellness agency, partnered with PulsePoint, the leading health marketing technology platform. They leveraged PulsePoint’s HCP Clinical Behavior and DTC Audience Quality optimization capabilities to prioritize ad delivery—in real time—to the most clinically relevant audiences.
Dentsu health worked with PulsePoint to shift the brand’s approach from a traditional CPM-based optimization strategy to a data-driven approach based on real-world clinical indicators.
For HCP campaigns, the team activated PulsePoint’s HCP Clinical Behavior optimization, which uses dynamic clinical and digital data to prioritize timely ad delivery to appropriate providers (e.g., providers with a history of recent digital engagement with related content). As the campaign progressed, HCP Clinical Behavior optimization used dynamic clinical signals to refine the campaign’s reach to HCPs while reducing waste.
For DTC efforts, they implemented PulsePoint’s DTC Audience Quality optimization, which automates ad bidding and delivery toward high-value consumers with a higher probability of condition prevalence. As clinical behaviors change in real time, this target constantly refreshes to ensure that the campaign is reaching consumer populations at the right time.*
As a result of these shifts, both the HCP and DTC campaigns were dynamically optimized and budget was allocated in real time based on clinically driven KPIs.
The campaign improvements went live in April 2024. Analyzing data through the end of the year (May—December 2024) revealed significant improvements in both effectiveness and cost efficiency across HCP and DTC campaigns, compared to campaign performance prior to using PulsePoint’s automated optimization solutions.
PulsePoint’s clinical optimization strategies have allowed our team at dentsu health to enhance our programmatic campaigns, evolving KPIs to better align with the real-world data our clients care most about. These optimization strategies have shown us that website engagement also improves when we prioritize reaching the right patients and doctors at the right time in the journey, validating that these optimizations helped us find the right audiences who were ready to engage with our brand.
– Brad Fox, SVP, Health Media, dentsu health
PulsePoint’s Adaptive Optimization™ (AO) is the first healthcare-specific, AI-powered solution that puts real control in marketers’ hands. AO brings unmatched transparency, customizable optimization strategies, and performance-driven precision to healthcare marketing—setting a new standard for the industry. Contact PulsePoint to learn more.
Follow the PulsePoint LinkedIn to explore more success stories and insights.
*All clinical data is deidentified prior to PulsePoint’s receipt and use of the data.